SEBI vide notification dated May 19, 2023 has issued Consultation Paper on Strengthening of Investor Grievance handling mechanism through SCORES and linking to the Online Dispute Resolution mechanism approved by SEBI.
The consultation paper seeks to solicit public comments on the proposal to strengthen the investor grievance handling mechanism through SEBI Complaint Redressal System (SCORES)and link the same with the online dispute resolution(ODR)mechanism which was recently approved by SEBI.
This proposal is aimed at making the entire redressal process of grievances in the securities market comprehensive by providing an end to end solution and making the process more efficient and faster by reducing timelines and introduction of auto-routing and auto-escalation. The proposal also provides for two levels of review that the investor can opt for, plus option for referral to the Online Dispute Resolution mechanism recently approved by SEBI.
Comments may be sent latest by June 03, 2023 through the following modes:
- By email to: nihalm@sebi.gov.in; vandanak@sebi.gov.in or
- By post to the following address :Ms. Vandana Rajesh Kumar, Deputy General Manager/ Mr. Nihal Kumar Machineni, Manager Office of Investor Assistance and Education Investor Grievance Redressal Division Securities and Exchange Board of India, SEBI Bhavan II, C-7, G-Block, Bandra Kurla Complex, Bandra (East), Mumbai –400051.
