The Reserve Bank of India (RBI) has released its latest performance report on the Processing of Applications Received Under the Citizen’s Charter as of October 31, 2025. The data highlights the central bank’s commitment to efficiency, transparency, and accountability in public service delivery — core pillars of the Citizen’s Charter initiative. The analysis of October’s performance shows that the RBI continues to uphold exceptionally high standards in processing applications within prescribed timelines, demonstrating its ongoing dedication to responsive governance and operational excellent.
Key Highlights: Overall Performance
According to the report, the RBI received 21,090 new applications during the month of October, while 2,759 applications were pending at the beginning of the month. After adjusting for 410 cases that were referred back to applicants for additional information, the total number of applications under consideration stood at 23,439.
Out of these, the RBI processed an impressive 20,578 applications during the month, reflecting a strong throughput rate. Notably, 99.8% of these applications were processed within the stipulated timeline, while only 0.2% (39 applications) were processed beyond the prescribed period — a remarkable record of timeliness for a regulatory institution handling such large volumes of requests.
At the end of the month, 2,861 applications remained pending, of which 99.5% (2,848 applications) were still within the approved processing period. Only 13 applications, representing a mere 0.5%, exceeded the expected timeline due to pending inputs from external agencies.
Function-Wise Analysis
The function-wise breakdown of the data reflects the RBI’s diverse regulatory and operational responsibilities across multiple financial domains.
• Currency Management: This category recorded the highest volume, with 10,693 applications. Of these, 9,473 were processed, and 1,219 remained pending, all within the timeline.
• Banker to Banks and Governments: All 8,645 applications were processed in full within the prescribed period, marking a 100% efficiency rate.
• Debt Management: Out of 1,003 applications, 852 were processed on time, while 147 remained pending, all within the timeline.
• Foreign Exchange Management: A total of 1,895 applications were received; 1,066 were processed within the timeline, while 13 remained beyond the stipulated period.
• Regulation and Supervision: This critical function handled 1,157 applications, of which 481 were completed on time, 21 were delayed, and 655 were still under review.
Other segments such as Financial Markets and Payment and Settlement Systems reported efficient processing rates, with only a handful of pending or delayed cases.
Commitment to Transparency and Accountability
The RBI’s Citizen’s Charter is designed to uphold service standards, enhance transparency, and ensure timely redressal of public and institutional requests. The near-perfect compliance rate reported for October 2025 once again underscores the central bank’s operational discipline and its commitment to public trust.
The RBI’s consistent adherence to timelines — despite handling a large and complex array of financial applications — highlights its emphasis on digital process optimization, inter-departmental coordination, and responsive communication with stakeholders.
Conclusion
The October 2025 report reaffirms the Reserve Bank of India’s efficiency-driven approach under the Citizen’s Charter framework. With over 99% of applications processed within stipulated timelines, the RBI continues to set benchmarks in public service delivery within India’s financial sector.
By maintaining transparency, responsiveness, and accountability, the central bank continues to strengthen its relationship with the public — reflecting the true spirit of citizen-centric governance in India’s financial system.