SEBI Complaint Redress System (SCORES 2.0)

SEBI has launched the new version of the SEBI Complaint Redress System (SCORES 2.0). The salient features of SCORES 2.0 are as follows:

  1. Reduced and uniform timelines for redressal of investor complaints across the Securities Market i.e. 21 Calendar days from date of receipt of complaint.
  2. Introduction of auto-routing of complaints to the concerned regulated entity so as to eliminate time lapses, if any, in the flow of complaints.
  3. Monitoring of the timely redressal of the investors’ complaints by the ‘Designated Bodies’.
  4. Providing two levels of review: First review by the ‘Designated Body’ if the investor is dissatisfied with the resolution provided by the concerned regulated entity. Second review by SEBI if the investor is still dissatisfied after the first review.
  5. Introduction of auto-escalation of complaint to the next level in case of non-adherence to the prescribed timelines by the regulated entity or the Designated Body as the case may be.
  6. Integration with KYC Registration Agency database for easy registration of the investor on to SCORES.