E-Commerce Platforms May Have To Add Searchable ‘Country of Origin’ Filter
The Department of Consumer Affairs has published the draft Legal Metrology (Packaged Commodities) (Second) Amendment Rules, 2025. This proposed rule mandates that every e-commerce entity selling imported products must provide a mechanism that allows consumers to filter and sort product listings based on their country of origin. This draft notification was dated October 23, 2025.
CCPA and NCH Take Decisive Action to Protect Consumers
The Central Consumer Protection Authority (CCPA) has taken firm action against misleading advertisements and unfair trade practices, imposing penalties on both VLCC Limited (₹3 lakh) and Rapido (₹10 lakh). In a separate report, the National Consumer Helpline (NCH) demonstrated its effectiveness by facilitating refunds of ₹2.72 crore in July 2025, resolving thousands of consumer grievances across various sectors. These actions collectively underscore the government’s strong commitment to protecting consumer rights and ensuring transparency and accountability in the marketplace.
CAQM Mandates Cleaner Mobility for Aggregators and E-Commerce in NCR
The Commission for Air Quality Management (CAQM) has issued a directive mandating a swift transition to cleaner mobility options for motor vehicle aggregators, delivery service providers, and e-commerce entities across the National Capital Region (NCR). This is in response to the transport sector’s substantial contribution to the overall air pollution load in the region, particularly from commercial vehicles.
E-Commerce Platforms Advised To Self-Audit & Eradicate ‘Dark Patterns’
The Central Consumer Protection Authority (CCPA) has issued a stern advisory to all e-commerce platforms, urging them to conduct immediate self-audits to identify and eliminate deceptive design interfaces known as “Dark Patterns.” Platforms have been given a three-month window to comply and are encouraged to submit self-declarations affirming their adherence to fair trade practices.
CCPA Issues Guidelines to Curb Illegal Sale of Radio Equipment on E-commerce Platforms
The Central Consumer Protection Authority (CCPA) has issued guidelines aimed at preventing the unauthorized sale, distribution, and use of radio equipment, including walkie-talkies, on e-commerce platforms. These “Guidelines for the Prevention and Regulation of Illegal Listing and Sale of Radio Equipment including Walkie Talkies on E-Commerce Platforms, 2025” were issued in exercise of the powers conferred by section 18 of the Consumer Protection Act, 2019.
Consumer Affairs Minister to Convene Meeting with E-commerce Giants to Tackle “Dark Patterns”
Union Minister for Consumer Affairs, Food and Public Distribution will address growing consumer concerns regarding “dark patterns” in e-commerce through a high-level stakeholder meeting scheduled for May 28, 2025, in New Delhi. The meeting aims to find more effective solutions to curb these deceptive user interface designs.
E-commerce Food Businesses Urged to Prioritize Food Safety and Compliance
E-commerce FBOs are urged to prioritize training for their delivery staff in food safety and hygiene practices. E-commerce platforms must ensure that the product information displayed online is consistent with the physical product label.
FSSAI Emphasizes Food Safety for E-commerce Platforms
E-commerce platforms must be vigilant in verifying and ensuring that product claims and descriptions align with the information provided on product labels. FBOs should implement robust food safety and hygiene practices, including proper training for delivery personnel.
Clarification On Misleading A1-A2 Milk Claims
FSSAI has instructed FBOs to immediately remove all A1 and A2 claims from their milk and milk products such as ghee, butter, curd, etc. and websites. E-commerce platforms are also required to ensure that their sellers adhere to this directive.