In an effort to streamline the resolution of persistent login problems faced by users and field offices accessing the SPARROW portal, the Employees’ State Insurance Corporation (ESIC) has issued a comprehensive Frequently Asked Questions (FAQ) document.
This move comes in response to the continued influx of queries and complaints, despite multiple circulars already issued on SPARROW login and APAR creation issues. The new document consolidates all relevant circulars, troubleshooting steps, and guidelines into a single user-friendly reference to enhance ease of access and reduce dependency on helpdesk support.
Highlights of the Circular:
- Objective:
To provide a centralized, easy-to-follow guide for resolving SPARROW login-related issues and reduce the number of repeated helpdesk queries. - Consolidated FAQ (Annexure-1):
Includes clear steps, possible causes, and required actions for resolving specific issues such as login failures, missing SPARROW icons, incorrect OTP delivery, and more. - Mandatory First Step:
All field offices and users are advised to consult the FAQ before reaching out to support teams, ensuring quicker and more efficient issue resolution.
Key Issues Addressed in the FAQ:
Login Failure at saccess.nic.in:
- Cause: VPN not enabled or email inactive.
- Action: Apply for VPN via e-forms and contact emailrequest@esic.gov.in for email activation.
SPARROW_ESIC Icon Missing:
- Cause: VPN access not granted.
- Action: Apply through e-forms for proper access.
Access Denied After Clicking Icon:
- Cause: User not mapped in PIMS or incorrect credentials.
- Action: Contact regional creator or verify email and UID.
Employee ID Not Visible During Workflow Creation:
- Cause: Employee marked retired or wrongly entered in PIMS.
- Action: Search by name; if unresolved, email helpdesk.
OTP Sent to Wrong Number:
- Cause: Incorrect mobile number mapping or multiple profiles.
- Action: Follow attachment-guided steps to correct mobile data.
APAR Not Visible After Login:
- Cause: Duplicate IDs or mapping errors.
- Action: Email screenshot and Employee ID to help.sparrow@esic.nic.in.
Helpdesk Support Reminder:
Users should clearly specify their issue and attach relevant screenshots when contacting the SPARROW helpdesk via help.sparrow@esic.nic.in. Requests must be routed through the local Custodian/Creator/Verifier for efficient handling.
This initiative reflects ESIC’s ongoing commitment to enhancing digital efficiency and ensuring smoother internal processes through clear communication and self-help resources.